Some well-deserved business pimpage

[usernamenumber]

I am very much on the amateur/cheapass side of things when it comes to recording equipment, so I don't buy much. But I wanted a thingy (see how technical I am?) for mounting my H4 recording device on a standard mic stand, and asked audioboy about it. He linked me to a product for sale at sweetwater.com. It was reasonably-priced, plus free shipping, so I bought it.

Literally about 5 minutes after placing my order I got a phone call from a sweetwater rep. This guy was probably the friendliest customer relations type to whom I've ever spoken. He had the casual charisma thing down, and it was actually a pleasure to talk to him. First he thanked me for the order, which while pleasant was bordering on creepy, but there was indeed another reason for his call. The thingy I'd gotten was designed for a device other than the H4, and while the product description specifically says it's for that device, said device, unlike the H4, actually requires another accessory to work with the thingy. Within minutes of me placing my order, a Sweetwater rep was calling me to make sure I had the extra part I would need. When I explained that I was using an H4, he said "oh, well the H4 should be fine then", implying that he really knew his stuff.

So in short: damn, that was an almost bizarrely good example of customer service. The next time I buy audio tech, they're going to be my first stop. Plus, the free shipping turns out to be 4-5 days-- way better than what I was expecting!

Comments

[metahacker.livejournal.com]

The downside is that they follow up with you...a lot. I guess this might be an upside for some folks--but I didn't want a relationship, I just wanted to buy a product--instead the CSR called, emailed, and poked me a good 3-5 times over the next year.

[usernamenumber.livejournal.com]

Eeps. That is a downside. I actually explained to the guy I talked to not to expect a lot of business from me since I don't have much in the way of equipment needs. Here's hoping they don't make a nuisance of themselves...

[laurion]

They do contact, but they've always responded well to me saying that my needs are small, and fulfilled at the time. A few seconds of polite inquiry from them, and a cheery goodbye. I've never felt a hard sell from them. I think it is more that they know there are other comprable retailers out there (pricewise) and they want you to remember their name.