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WTF, Dreamhost?
Dec. 14th, 2015 11:45 amAngry tech rant:
So, I have a VPS (basically a virtual Linux box where I have admin rights) through Dreamhost. A while back they sent out an email saying that they were disabling sudo (the tool you use to run admin commands) for all VPSes, and encouraging users who need sudo to move to their new cloud computing service. Ok, that's irritating, but whatever.
Today I learned that by "disabling sudo" they actually meant "DISABLING YOUR REMOTE LOGIN ACCOUNT IF IT HAS SUDO ACCESS" (fun fact: just disabling sudo without disabling the account involves changing *one line in one file*)
The procedure, according to the helpdesk person to whom I spoke, is to:
1) Use their web-based admin console to create a new remote login account.
2) Submit a helpdesk ticket asking them nicely to give ownership of the old user's files to the new one, since of course you can't do that yourself without sudo.
This is beyond ridiculous. Maybe there's a viable technical reason for doing it the way they did, but I sure as hell can't see it, and even if it was, the communication around it was shamefully bad and also I am very very annoyed right now. Ugh.
tl;dr: Anyone know a good cloud VPS provider? Checking out digitalocean now...
So, I have a VPS (basically a virtual Linux box where I have admin rights) through Dreamhost. A while back they sent out an email saying that they were disabling sudo (the tool you use to run admin commands) for all VPSes, and encouraging users who need sudo to move to their new cloud computing service. Ok, that's irritating, but whatever.
Today I learned that by "disabling sudo" they actually meant "DISABLING YOUR REMOTE LOGIN ACCOUNT IF IT HAS SUDO ACCESS" (fun fact: just disabling sudo without disabling the account involves changing *one line in one file*)
The procedure, according to the helpdesk person to whom I spoke, is to:
1) Use their web-based admin console to create a new remote login account.
2) Submit a helpdesk ticket asking them nicely to give ownership of the old user's files to the new one, since of course you can't do that yourself without sudo.
This is beyond ridiculous. Maybe there's a viable technical reason for doing it the way they did, but I sure as hell can't see it, and even if it was, the communication around it was shamefully bad and also I am very very annoyed right now. Ugh.
tl;dr: Anyone know a good cloud VPS provider? Checking out digitalocean now...
