[personal profile] usernamenumber
Angry tech rant:
So, I have a VPS (basically a virtual Linux box where I have admin rights) through Dreamhost. A while back they sent out an email saying that they were disabling sudo (the tool you use to run admin commands) for all VPSes, and encouraging users who need sudo to move to their new cloud computing service. Ok, that's irritating, but whatever.

Today I learned that by "disabling sudo" they actually meant "DISABLING YOUR REMOTE LOGIN ACCOUNT IF IT HAS SUDO ACCESS" (fun fact: just disabling sudo without disabling the account involves changing *one line in one file*)

The procedure, according to the helpdesk person to whom I spoke, is to:
1) Use their web-based admin console to create a new remote login account.
2) Submit a helpdesk ticket asking them nicely to give ownership of the old user's files to the new one, since of course you can't do that yourself without sudo.

This is beyond ridiculous. Maybe there's a viable technical reason for doing it the way they did, but I sure as hell can't see it, and even if it was, the communication around it was shamefully bad and also I am very very annoyed right now. Ugh.

tl;dr: Anyone know a good cloud VPS provider? Checking out digitalocean now...

Date: 2015-12-14 05:15 pm (UTC)
mneme: (Default)
From: [personal profile] mneme
WTFF?

I'm glad I never upgraded to a VPS, because that would be stupid annoying.

Also, how can you properly manage a VPS without sudo? Isn't that half the point?

Date: 2015-12-14 05:21 pm (UTC)
From: [identity profile] usernamenumber.livejournal.com
Their line about that is "something something easier for us to manage something hey look, we have a new cloud service and you can have root on that!"

In other news, it took me exactly five minutes to create a digitalocean account and spin up a new machine there.

Date: 2015-12-14 09:05 pm (UTC)
From: [identity profile] inseriatim.livejournal.com
I love Linode! (And I'll keep DigitalOcean in mind in case I ever feel the need to diversify my providers.)

Date: 2015-12-14 09:31 pm (UTC)
From: [identity profile] usernamenumber.livejournal.com
Yeah, everybody I've talked to seems to be in love with Linode. If you've used them and Digital Ocean, would you mind saying something about what puts Linode on top for you?

Date: 2015-12-14 10:00 pm (UTC)
From: [identity profile] inseriatim.livejournal.com
I've never used Digital Ocean. If you end up trying both, I'd love to hear your thoughts. :)

Why Linode (for me): Linode is easy enough to use and my server has been very stable -- I'm not sure it's ever had provider downtime, other than one reboot they mandated for a Xen security upgrade. They offer 2FA (on the Linode web interface), simple backups (to a machine in the same rack, so it's not a gazillion percent redundant, but it's better than the zero I had), they handle reverse DNS and let me open port 25 -- that about covered my requirements. I wouldn't be surprised if Digital Ocean was on par or better feature-wise.

Date: 2015-12-15 01:40 am (UTC)
From: [identity profile] londo.livejournal.com
I've had very positive experiences with eApps. My VPS is there, and any time anything's gone wrong, the tech support there has been very available and has treated me like an actual person.

They're not as cheap as digitalocean's bundles, but they do allow you to price out ram/cpu/disk/bandwidth/IPs individually, and I *just* had some problems with my server this past couple of days and their support people were, again, fantastic.

Date: 2015-12-16 05:46 am (UTC)
beowabbit: (Geek: Mac 64)
From: [personal profile] beowabbit
I’ve been a long-time Linode user, and have recently started switching to DigitalOcean. I’m thrilled with both Linode’s and DigitalOcean’s functionality and service. I’m thrilled with DigitalOcean’s prices.

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